Girls Of Elegance Ltd

About Us Girls Of Elegance Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Girls Of Elegance Ltd 11 New Fields Business Park Stinsford Road Poole Dorset BH17 0NF United Kingdom Phone: 0845 838 5143 Email: sales [at] girlsofelegance [dot] co [dot] uk Company Registration Number: - 05147410 VAT Number: - GB 871 9941 77

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment, PayPal or Personal Cheque.

Shipping And Handling All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents,. All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. Whilst we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused. DAMAGED IN TRANSIT - CLAIM TIME LIMITS It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. Do not dispose of any of the packaging as this will be required to effect the claim against the carrier. SHORTAGE It is the responsibility of you to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours. INCORRECT GOODS Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items.We will not exchange or refund for any suspected used garments. It will be your responsibility to notify us of any problems. NON DELIVERIES We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date. We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated timescales. Except when extenuating circumstances have prevented the notification within the stated timescale. CUSTOMS CHARGES We are not responsible for any charges incurred by the customer outside of the UK.

Delivery Schedule * Please note that all of Bridesmaids Dresses are delivered within 2 - 6 weeks, on occasions this time may be extended although rare, our customer service team will always keep you informed. * Benjamin Walk Wedding Shoes specify a 7 - 10 working day for delivery, therefore the delivery option you select determines how the order is shipped once we receive the items at our offices for despatch * We hold a large amount of stock, and aim to despatch all orders within 48 hours for delivery within 3 days. If we are not able to do so, then we will inform you and you may, if you wish, cancel the order and we will fully reimburse you. We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty. We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond reasonable control. We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty or care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity). As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights. Delivery Timescales are as follows: - * Special Delivery - Within 3 working days * 1st Class Recorded - Within 5 working days * 2nd Class Recorded - Within 7 working days * International Signed For - Please allow 7 - 10 working days. * Note:- International orders are not subject to the free delivery. IMPORTANT NOTE - Benjamin Walk wedding shoes and bridesmaids dresses are only deliverable in these timeframes if the product is in stock.

Back Orders If your item is not in stock, we will back order for you. We will then aim to deliver within 28 days, depending on supplier availability. You will always be emailed with the option to cancel your order if you would rather not wait.

VAT Charges For orders made from the UK or the European Union, 20% VAT is included in the price shown. This excludes Childrens shoes, as these are exempt from VAT.

Credit Card Security All credit cards are processed using the Protx Secure facilty and are encrypted. At no point do Girls Of Elegance Limited see your credit card details. We accept VISA, VISA DELTA, MASTERCARD, SOLO, SWITCH, JCB, VISA ELECTRON, and AMERICAN EXPRESS. You can if your prefer phone in with your credit card details

Guarantee We offer a guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. All of our products come with a 14 day no quibble guarantee.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 838 5143 (International +44 0845 838 5143) or write to us at: 11 New Fields Business Park Stinsford Road Poole Dorset BH17 0NF United Kingdom

Privacy Policy Girls Of Elegance Ltd use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. We conform to the requirements of the Data Protection Act, 1998.. We do not send random marketing emails to personal email addresses (spam). Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Returns Policy Girls Of Elegance Limited/1st For Wedding Shoes/1st For Bridal Shoes are committed to your complete satisfaction, so if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund provided the following steps are taken:- Download a returns/exchange form by clicking HERE EXCHANGES Girls Of Elegance Limited/1st For Wedding Shoes/1st For Bridal Shoes will not charge an additional delivery charge for exchanged items. (except for Ireland delivery addresses without a Postcode or other destinations outside the UK, this amount will be deducted from your original payment method) 1) Please complete the enclosed returns form fully and return to us with the item(s) for exchange no later than 14 (fourteen) working days following the day that the goods were received. Our address is specified on the back of the returns form. If you do not have a returns form, please include a letter with your order number, name, address and contact telephone number along with any other information we may require. NOTE: - We cannot process any refunds/exchanges without this information. 2) Please return the goods to us in their original condition and packaging, unworn and unwashed, with all labels intact within 14 working days from when the goods were received. Any items that are returned with markings that result in the garment becoming un-sellable will not be credited and will be returned to you, the cost of the postage will be deducted from your payment method. This includes not sticking sellotape to the product packaging or any other materials. 3) We advise you return the items by Royal Mail Recorded delivery which insures you for £39.00 in the event of items being missing or lost. For items valued over £39.00 in value, please return them Special Delivery for Insurance Purposes, or use any other courier which ensures a signature is obtained from our offices. Note: We will not be held responsible for missing items returned to us. Should your item go missing with Royal Mail, the customer will be responsible for contacting Royal Mail and issuing a claim. EXCHANGE OF BRIDESMAIDS DRESSES Exchanges for bridesmaids dresses will be extended to 28 days to enable you to arrange for the bridesmaids to get together for fitting purposes, we will then exchange any necessary sizes as per your instructions with no additional delivery costs. If you wish to exchange any items again, we will need to charge a small postage cost after the first exchange which will be deducted from your original payment method. This covers our postage costs. 1 Dress - £4.75 Additional Dresses £2.00 each For Returns of Bridesmaids Dresses for refund, the item must be returned within the 14 working days deadline. (refer to returns policy below) REFUNDS 1) Please complete the enclosed returns form fully and return to us with the item(s) for exchange no later than 14 (fourteen) working days following the day that the goods were received. Our address is specified on the back of the returns form. 2) Please return the goods to us in their original condition and packaging, unworn and unwashed, with all labels intact within 14 working days from when the goods were received. Any items that are returned with markings that result in the item becoming un-sellable will not be credited and will be returned to you, the cost of the postage will be deducted from your payment method. 3) We advise you return the items by Royal Mail Recorded delivery which insures you for £39.00 in the event of items being missing or lost. For items valued over £39.00 in value, please return them Special Delivery for Insurance Purposes, or use any other courier which ensures a signature is obtained from our offices. Note: We will not be held responsible for missing items returned to us. Should the item go missing with Royal Mail, the customer will be responsible for contacting Royal Mail and issuing a claim. 4) Please allow 10 working days from the date we receive your goods back for your refund to be completed and then a further 3 working days for this to appear on your account. You will be e-mailed to notify you of when the refund has been completed. *Your refund may be slightly delayed due to Bank/Public Holidays or Company Shutdown Periods such as Christmas* Where you do cancel your order, you are under a duty (until the goods are returned to us) to retain possession of them and take reasonable care of them. 5) When you return your order the goods must be returned to us at your cost, however we will not charge an additional delivery cost for exchanges of our items, this can be for any other products/sizes. NO refunds will be given unless we receive the goods safely, with the necessary documentation and within our deadline under any circumstances. Under NO circumstances will be accept any returns with markings to the soles of the shoes or any damage / marks to the shoes themselves. We will not accept returns of items which are designed to be worn next to the skin (this applies to lingerie). We will not accept returns of earrings that are either sold individually or part of a jewellery set in line with Health & Safety importance for our consumers. We do not reimburse any original delivery costs charged nor bleaching or dyeing costs. We do not reimburse any shoes that have been dyed. We will not accept returns of Vollers Corsets as these are made to order, however you will be offered an exchange for another size/colour or entirely different product to the value of the original order. We do not charge a restocking fee for returns however for all orders returned for refund outside of the UK, the delivery charge originally paid by Girls Of Elegance/1st For Wedding Shoes/1st For Bridal Shoes will be retained and not reimbursed. THIS DOES NOT APPLY TO UK ORDERS. For all orders returned after we have already exchanged the item, a refund will be made less a small 10% deduction. This ensures that we recover the postage cost paid by us for the exchanged goods of which we do not charge the customer. If you wish to exchange the item again, we will need to charge a postage cost which will be deducted from your original payment method. Any returns that are sent back to us that incur customs charges our end will be deducted from the total of the refund, We will not be liable for this cost under any circumstances. Send all returns to the following address:- Girls Of Elegance Ltd 11 New Fields Business Park Stinsford Road Poole Dorset BH17 0NF United Kingdom Phone: 0845 838 5143 Email: sales [at] girlsofelegance [dot] co [dot] uk Company Registration Number: - 05147410 VAT Number: - GB 871 9941 77 Your rights to return goods are protected under the EU Distance Selling Directive.

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